Returns & Refunds

We would rather be honest with you about this than copy a policy written for

a warehouse in Ohio.

The short version

Faulty, damaged or not what you ordered — we pay everything, both

ways. Always.

Changed your mind — fourteen days, unworn, tags on, and you pay the

return postage to India.

Semi-stitched and already altered — cannot be returned.

Why return postage is yours

A courier from the United States to India costs a meaningful fraction of

what you paid for the lehenga. We are a small shop selling at

$55.00 to $300.00 and shipping from India; if we absorbed return freight on

change-of-mind returns we would have to put every price up to cover it.

So we spend the money at the other end instead: real measurements in inches

on most pieces, both the US and the India size — and where a piece has no

table yet, we will get the figures from the supplier before you order. A

measuring guide, and a promise that if you email us

your measurements we will tell you which size to take — or tell you not to

buy it. Please use that before you order. It is free, and it works.

What we always cover

If a piece is faulty, damaged in transit, or not what the page described, we

refund you in full including original and return shipping, or send a

replacement, whichever you prefer.

Photograph the problem, keep the packaging, and email

cedarstonestore@gmail.com within 48 hours of delivery with

your order number. You can also open a return from your order page.

Change-of-mind returns

Within fourteen days of delivery, on a piece that is:

unworn, unwashed and unaltered
with its tags attached
in a condition we can sell

Email us first for a return address — do not post it back unannounced, or

we cannot track or refund it. Return postage is at your cost and we

recommend a tracked service, because a return we never receive is a return

we cannot refund.

Once it arrives and passes inspection we refund the item price to your

original payment method within five business days. The original shipping

charge is not refunded on change-of-mind returns.

What cannot be returned

Semi-stitched or unstitched pieces that have been cut or altered. Once

a tailor has worked on it, it is no longer the garment we sent.

Anything worn, washed, perfumed or damaged after delivery.
Anything returned after fourteen days without agreement from us.

Exchanges

We hold no stock, so we cannot swap a size directly. Return the piece and

place a new order. Tell us at

cedarstonestore@gmail.com and we will keep the replacement

moving while the return is in transit, so you are not waiting twice.

Color

Screens differ, and the photographs are our supplier's own. We describe

color as accurately as we can, but a shade on your monitor is not a

guarantee. If color is critical — matching a wedding palette, for instance

— email us before ordering and we will describe the piece honestly rather

than optimistically.