Cancellation Policy

Free, no questions, full refund. We hold no stock, so every order is

placed with our supplier in India by hand after you buy. Until that happens

there is nothing to unwind.

That window is usually a few hours, and always at least until the next

working morning. Email cedarstonestore@gmail.com with your

order number as soon as you know.

We will try, and we usually succeed. If the supplier accepts the

cancellation we refund you in full. If the piece has already been packed for

the courier, we cannot, and it becomes a return instead — see

Once it is with the courier it is a return, not a cancellation. Please do

not refuse delivery: a refused international parcel can take months to come

back and sometimes does not, which leaves both of us worse off. Accept it

and email us.

Occasionally our supplier cannot fulfil a piece after you have ordered it —

it has sold out, or it has been discontinued. In that case we cancel that

line and refund it in full within two business days, and we will email

you rather than leave you wondering. If it was part of a larger order, the

rest ships as normal.

We will also cancel and refund an order that was priced obviously wrongly on

our site. We will tell you what happened and offer you the piece at the

correct price.

Refunds go back to the original payment method. We issue them within two

business days of agreeing the cancellation; how long they then take to appear

is your bank's, typically three to ten business days.